This Online Privacy Policy describes the ways in which Matic Insurance Services, Inc. and its affiliates and subsidiaries (collectively, “Matic,” “we,” “our,” or “us”) collect, use, and disclose information about you in the course of operating our business, including when you visit www.matic.com and any other websites and applications that link to this Online Privacy Policy (the “Services”). By using the Services or providing personal information to us through the Services, you accept the practices described in this Online Privacy Policy. We may update this Online Privacy Policy from time to time, so please review it regularly. If you do not agree with this Online Privacy Policy, you should not use the Services.
For information regarding our privacy practices if you receive a financial service from Matic, please see our Privacy Notice.
For those who reside in certain states, please see Matic’s Consumer Privacy Rights webpage.
Collection of Personal Information
We may collect the following categories of personal information from and about you:
- identifiers such as a name, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers;
- demographic information, including characteristics protected by law, such as your gender or age;
- commercial information, such as your purchase history or products you have expressed interest in;
- financial and transaction information, such as payment information, billing details, transaction amounts, and the date and type of a purchase or service, however, we do not process or store your payment information;
- internet or other electronic network activity information, such as the data we receive when you interact with our website;
- geolocation data, such as information we receive about your device location (e.g., based on your IP address);
- audio, electronic, visual, thermal, or similar information, such as photographs or voice recordings;
- professional or employment-related information, such as your employer or title;
- education information, such as the university you attended and degree; and
- survey and research information, such as your participation in surveys, research studies, interviews, or other research initiatives conducted by Matic and the information you provide in those contexts (including, as applicable, your contact details, demographic data, survey/interview responses, and related materials); and
- inferences drawn from the above categories.
We collect personal information about you from a variety of sources, including:
- From you: We collect information that you submit to us. For example, we may collect information when you request a quote, purchase a product or service, write a review, use a search feature on the Services, sign up to receive communications from us, provide a telephone number, participate in a survey or research study, or otherwise contact us with a question, comment, or request. If you provide a telephone number and agree to receive calls or text messages, Matic or a service provider acting on its behalf may contact you at that number using automated technology or a prerecorded message, as permitted by law. Your consent to receive marketing calls or text messages is not a condition of purchasing a product or service.
- From your devices: We and our service providers may automatically collect certain technical information from your computer, mobile device, or other connected device over time and across different websites when you use the Services. This information may include your Internet Protocol address, general geographic location, browser type, operating system, device identifiers, access times, visit duration, referring and exit pages, pages and links viewed, search terms entered, interactions with content or advertisements, and other usage information. We and our service providers may collect this information using cookies, pixels, web beacons, software development kits, and similar tracking technologies. We use this information to operate and improve the Services, recognize you, remember your preferences, analyze usage and performance, measure advertising effectiveness, prevent fraud, and provide content or advertising that may be relevant to your interests.
- From third parties: We may obtain information about you or your use of the Services from third parties and other sources, including our affiliates, vendors, web hosting providers, advertising networks, internet service providers, data analytics providers, operating system platforms, social networks, advertisers, and business partners. You may also give us permission to access information from services offered by third parties. The information we obtain from a third party service depends on your account and privacy settings with that third party and its privacy policy. You are responsible for reviewing those privacy policies and adjusting your settings to reflect your preferences. When you access the Services through a third-party platform, you authorize us to collect, store, and use the information made available to us in accordance with this Online Privacy Policy. Information provided to us by a third party may also remain subject to that third party’s privacy policy.
Use of Personal Information
We may use the information we collect for a number of purposes, including, but not limited to:
- providing you with products, services, or information you request;
- providing you with information about the Services or required notices;
- delivering marketing communications, promotional materials, or advertisements that may be of interest to you;
- customizing your experience when using the Services, such as by providing interactive or personalized elements on the Services and providing you with content based on your interests;
- allowing us to improve the Services and the services we provide, such as by better tailoring our content to our users’ needs and preferences;
- generating and analyzing statistics about your use of the Services;
- helping our advertisers and sponsors better understand our users; and
- detecting, preventing, and responding to fraud, intellectual property infringement, violations of our policies, violations of law, or other misuse of the Services.
Market Research and Surveys
We may occasionally invite you to participate in research studies or surveys to help us improve our products, services, and customer experience. Participation in these activities is entirely voluntary. Information collected in connection with research activities is used solely for internal research, analytics, and product development, unless you expressly consent otherwise. Your responses may be aggregated and/or de-identified before any information is shared outside of Matic. We do not sell your research responses or use research data to market insurance or other products to you, unless you separately provide consent.
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide the Services, maintain an account or business relationship, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect against fraud or other unlawful activity. The applicable retention period may vary based on the nature of the information and the legal or operational reason for retaining it.
Disclosure of Personal Information
We may disclose the information we collect from you through the Services:
- to third parties that provide services to us in connection with our business operations, including parties that provide payment processing, order fulfillment, customer service, auditing, analytics, hosting, advertising, and marketing communication services. Where required, we contractually require these service providers to keep personal information confidential and use it only to provide services to us or as otherwise permitted by law;
- to third parties including our affiliates, nonaffiliated financial institutions, or joint marketing partners for their own purposes such as to improve or market their own products or services;
- as required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations;
- when we believe in good faith that disclosure is necessary (a) to protect our rights, the integrity of the Services, or your safety or the safety of others, or (b) to detect, prevent, or respond to fraud, intellectual property infringement, violations of our policies, violations of law, or other misuse of the Services; and
- to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
We may share your personal information for joint marketing purposes as further described in our GLBA Privacy Notice.
If you choose to receive text messages from us, we do not share your mobile number or your consent to receive text messages with third parties for their own marketing purposes. We share that information only with the service providers that help us send and support our text messaging services.
In addition, we may use or disclose information that has been aggregated, de-identified, or otherwise does not reasonably identify you, as well as information that you choose to make public. We may use and disclose aggregated or de-identified information for any lawful purpose. Where required by applicable law, we will maintain such information in de-identified form and will not attempt to reidentify it.
The Services may contain links to websites, applications, or services operated by third parties. When you access a third-party service, your use of that service is subject to the third party’s terms and privacy policy. We do not control and are not responsible for the privacy, security, or other practices of third parties. We encourage you to review the privacy policy of each website , application, or service you visit.
Please note that the Services may contain third-party links. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties that are not under our control. We encourage you to review the privacy policies of each website you visit.
Information for Users Outside of the United States
Information collected through the Services will be processed in and subject to the laws of the United States, which, if you are not located in the United States, may not provide the same level of protection for your personal information as your home country, and may be available to the United States government or its agencies under a lawful order made in the United States. In addition, we may transfer your information outside the United States to our affiliates, business partners, and service providers located in other countries.
Security of Personal Information
We have administrative, technical, and physical safeguards designed to safeguard the information collected by the Services. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Services over networks that we do not control, including the Internet and wireless networks.
Users’ Age
The Services are designed and intended for individuals who have reached the age of majority. By using the Services, you represent that you are at least 18 years old. The Services are not directed to children under 13, and no one under 13 is authorized to use the Services or provide personal information to us. If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.
Your Consumer Rights
Right to know and access. Depending on where you reside and subject to applicable law, you may have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the purposes for collecting using, or disclosing it, and the categories of third parties to which we disclosed it. You may also have the right to obtain a copy of your personal information in a readily usable and portable format and to learn whether we have sold or shared your personal information.
Right to limit or opt- out. Depending on where you may also reside and subject to applicable law, you may have the right to opt out of the sale or sharing of your personal information, the processing of personal information for targeted advertising, or certain profiling activities. You have the right to limit the use or disclosure of sensitive personal information. Separately, you may have the right to limit or opt out of Matic sharing your personal information with third parties for joint marketing purposes, as disclosed in our GLBA Privacy Notice.
Additional rights. Depending on where you reside and subject to applicable law, you may also have the right to request correction or deletion of your personal information, appeal a decision we make regarding a privacy request, and receive equal service and pricing without unlawful discrimination or retaliation for exercising your privacy rights.
To exercise any of your consumer rights listed above, please make such request via our Personal Information Request Form or by contacting us using the methods found in the “Contact Us” section of this Online Privacy Policy.
We may ask you to provide certain information if reasonably necessary to verify your identity and authority to make a request. We will use personal information submitted in connection with a request only to verify and respond to that request. We will respond within the period required by applicable law, which is generally 45 days after receipt of a verifiable request. If permitted by law, we may extend that period and will notify you of the reason and length of the extension. We generally do not charge a fee to process a request, but we may charge a reasonable fee or decline to act if a request is manifestly unfounded, excessive, or repetitive, as permitted by law. An authorized agent may submit a request on your behalf where allowed by law, subject to verification of the agent’s authority. If we deny a request, our response will explain the basis for the denial and, where applicable, how to appeal the decision.
You may opt out of receiving marketing emails from us by using the unsubscribe feature included in the emails we send. If you no longer want to receive marketing text messages from us, you may opt out by replying “STOP” to a marketing text message. You may continue to receive non-marketing communications where permitted by law.
Most internet browsers accept cookies by default, but you can change your browser settings to block or restrict cookies. The Services may use strictly necessary, analytical or performance, functionality, and targeting or advertising cookies and similar technologies. Some cookies are necessary for the Services to operate and cannot be disabled through browser or cookie preference tools. Your choices may be specific to the browser and device you use, so you may need to make a selection on each browser or device. If you delete cookies or change browsers or devices, you may need to renew your choices. You may also use industry tools, such as the Digital Advertising Alliance’s WebChoices tool, to manage certain interest-based advertising. Blocking or restricting cookies may cause portions of the Services may not to function as intended.
We do not currently respond to traditional web browser “do not track” signals because there is no uniform industry standard for interpreting them. This does not apply to opt out preference signals, such as Global Privacy Control, that we are required to recognize under applicable law. For more information about do-not-track signals, visit www.allaboutdnt.org.
Global Privacy Control (GPC) Signals
Where required by applicable law, we will process a Global Privacy Control (GPC) signal or another legally recognized browser-based opt-out preference signal as a request to opt out of the sale or sharing of personal information or its use for targeted advertising. We will apply the signal to the browser and device from which it is received and, when we can reasonably associate the signal with your account, may apply it to that account. If an opt-out preference signal conflicts with a privacy choice you previously made, we will honor the opt-out preference signal as required by law.
Changes to this Online Privacy Policy
We may update this Online Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated Online Privacy Policy on this page, and, when required by law, by providing additional notice through the Services or using the contact information available to us. Your continued use of the Services after the effective date of an updated Online Privacy Policy constitutes your acceptance of the updated policy to the extent permitted by law.
Contact Us
If you have any questions or complaints about this Online Privacy Policy, please visit the “Contact Us” page.
To exercise any of your consumer rights listed above, please make such request via our Personal Information Request Form or by contacting us using the methods found in the “Contact Us” section of this Online Privacy Policy.
This Online Privacy Policy was last updated on October 13, 2026.