Collection of Information
Depending on how you interact with Matic, we may collect the following categories of personal information to provide products or services, operate our business, and fulfill the purposes described in this policy. Some information may be treated as sensitive personal information under applicable State Privacy Laws.
- Personal identifiers, such as name, address, date of birth, and government identifiers, including a Social Security number, driver’s license number, state identification card number, passport number, or other official identifier;
- Demographic information, including characteristics protected by law, such as gender or age;
- Commercial information;
- Internet or other electronic network activity information;
- Geolocation data, which may include precise geolocation;
- Sensitive personal information, such as account credentials, precise geolocation, biometric or genetic data, health information, information about racial or ethnic origin, religious or philosophical beliefs, union membership, sex life or sexual orientation, and the contents of private communications when Matic is not the intended recipient;
- Audio, electronic, visual, thermal, olfactory, or similar information;
- Professional or employment-related information;
- Education information; and
- Inferences drawn from the above categories.
Sources of Information
The following are the categories of sources of personal information we may collect about you:
- We may collect personal identifiers from you, publicly available databases, data aggregators, advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers, and other third parties from whom we have purchased data;
- We may collect internet, browsing, or other network activity from your use of our websites, mobile apps, or telematics devices;
- We may collect telematics data, including geolocation data, from your use of telematics devices;
- We may collect geolocation data from your use of our mobile apps or in connection with your use of our websites;
- We may collect audio recordings when you call our customer service call centers;
- We may collect professional or employment information from job applications, resumes, or recruiters;
- We may collect education information from job applications, transcripts, resumes, or recruiters; and
- We may collect inferences from your use of our websites, telematics devices, our mobile apps, or from information provided by credit or consumer reporting companies if you have applied for a financial product or service.
Purposes of Information
We collect and use personal information for the business and commercial purposes described below, as permitted by applicable law. Depending on the category of personal information and the nature of your relationship with Matic, these purposes may include:
- Auditing;
- Detecting security incidents;
- Protecting against and prosecuting malicious, deceptive, or illegal activity (such as fraud);
- Debugging;
- Short-term, transient use of personal information;
- Performing services on behalf of Matic, another business, or a service provider (such as maintaining or servicing accounts or providing customer service);
- Undertaking internal research; and
- Verifying or maintaining the quality or safety of a service or device or improving a service or device.
- Joint marketing
- Other business purposes
Sharing of Information
Matic may disclose to the categories of recipients listed below for the business and commercial purposes described in this policy. Certain disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under applicable State Privacy Laws, even when no money is exchanged:
- Professional advisors including accountants, lawyers, and consultants
- Service providers (such as data storage providers, data security providers, payment providers, and email providers)
- Third parties that help administer, manage and analyze our programs and services
- Third parties with which we enter into agreements to share information, including entities in the insurance, real estate, and financial services industries
- Other types of third parties for joint marketing purposes
Matic may also share all categories of personal information as part of corporate transactions, such as mergers, acquisitions, or divestitures, as well as with our affiliates and subsidiaries. We may be required to share all categories of personal information with law enforcement, regulatory agencies, or litigants based on enforceable requests for this information.
Notwithstanding the foregoing, text messaging originator opt-in data and consent will not be shared with any third parties other than aggregators and providers of Matic’s text message services.
We do not sell personal information for money. We, our service providers, and third parties such as advertising, social media, and analytics companies may, however, collect or disclose information through cookies and similar technologies. Cookies are small text files that the Services save on your device through your web browser and access when you return. Information collected about you on our website by third parties may be combined with information that you provided to them or that they collected through use of their services.
We do not knowingly sell or share the personal information of consumers under 16 years of age for targeted advertising without the affirmative authorization required by applicable law.
Your Consumer Privacy Rights
Right to know, access, and data portability. Subject to applicable law, you may request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business or commercial purposes for collecting, using, or sharing it, and the categories of third parties to which we disclosed, sold, or shared it. Applicable lookback periods may vary by state. You may also request a copy of certain personal information in a structured, commonly used, and machine-readable format and, when technically feasible and required by law, request that we transmit that information to another entity.
Right to delete. You may request that we delete personal information we collected from or about you. After receiving and verifying a valid request, we will delete the covered personal information and direct our service providers or contractors to do the same when required by applicable law, unless a statutory exception applies. Exceptions may permit us to retain information to complete a transaction, provide a requested product or service, protect against fraud or security incidents, debug products or services, exercise legal rights, comply with legal obligations, conduct qualifying research, or make other lawful uses compatible with the context in which you provided the information.
Right to opt-out. Depending on your state of residence, you may have the right to opt out of targeted advertising, the sale or sharing of personal information, and certain profiling in furtherance of decisions that produce legal or similarly significant effects. You may submit an opt-out request through our “”Do Not Sell My Personal Information or Share My Personal Information” request form. To manage the use of cookies and similar technologies for advertising purposes, please review Matic’s Online Privacy Policy. Online choices may be specific to do sothe browser and device you use.
Right to limit or withdraw consent for sensitive personal information. If we process sensitive personal information in a manner subject to a limitation, consent, or opt-out right under applicable law, you may direct us to limit that use or disclosure, withdraw your consent, or exercise another applicable choice. This right does not apply where the information is processed only for purposes permitted without a consumer choice under applicable law.
Right to correct. You may request that we correct inaccurate personal information that we maintain about you. In responding to a verified request, we will consider the nature of the information and the purposes for which we process it and will use commercially reasonable efforts to correct the information as required by applicable law.
Right to non-discrimination and non-retaliation. We will not discriminate or retaliate against you for exercising a consumer privacy right. Unless permitted by applicable law, we will not deny goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest that you may receive different treatment because you exercised a privacy right. We may offer a financial incentive or a different price or service level only when permitted by law and subject to any required notice and consent.
Exercising your rights. To exercise an applicable consumer privacy right, submit a request through our Personal Information Request Form or call us at (844) 431-6454 between 12 p.m. and 6 p.m. ET on weekdays. Your request must provide enough information for us to reasonably verify your identity or authority and must describe the request with enough detail for us to understand, evaluate, and respond to it. You do not need to create an account to submit a request. We will use personal information submitted with a request only to verify and process the request. We generally do not charge a fee, but we may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive when permitted by applicable law.
Third-Party Vendors & Business Partners
This paragraph contains instructions for all third-party vendors providing services to Matic, and third-party business partners of Matic. This paragraph does not apply to individual consumers.
If a consumer submits a request under an applicable State Privacy Law directly to one of Matic’s third-party vendors or business partners, the vendor or partner must direct the consumer to this policy and the approved request methods described above, including the webform or toll-free telephone number.
Authorized Agents
You may designate an authorized agent to submit a request on your behalf where permitted by applicable law. You or your authorized agent may submit the request through our Personal Information Request Form or call us at (844) 431-6454 between 12 p.m. and 6 p.m. ET, on weekdays. We may require written and signed permission authorizing the agent to act for you, a valid power of attorney, verification of your identity directly with us, and confirmation that you authorized the request. We may deny a request from an agent who does not provide proof of authorization, subject to applicable law. A parent or legal guardian may also submit a request on behalf of a minor child where permitted by law.
Response timing and format. We will confirm receipt of a verifiable consumer request within ten business days when required by applicable law and provide information about how we will process it. We generally will respond within 45 calendar days after receipt. If we reasonably need additional time, we will notify you in writing of the reason and extension period. If applicable law requires a different period, we will follow that period. We will deliver our response through your account, if applicable, or by mail or electronically at your option. If we cannot comply with all or part of a request, our response will explain the applicable reason. For a portability request, we will provide the information in a readily usable format as required by law. Appeals If we deny your consumer privacy request and applicable law provides a right to appeal, you may appeal by submitting a new request through our Personal Information Request Form or by calling (844) 431-6454 and identifying the request as an “Appeal Request.” Please explain why you disagree with our decision. We will review and respond to the appeal within the period required by applicable law. If we deny the appeal, we will provide information about any right to submit a complaint to your state Attorney General or another applicable regulator.
Do Not Track
Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time.
Revisions
Matic may revise this policy from time to time to reflect changes in our practices, State Privacy Laws, or other legal requirements. We will post the revised policy on this website, or a successor website, and may provide additional notice in person,by email, or through other appropriate methods. Unless otherwise stated or required by law, revisions become effective when posted.
Contact Us
If you have questions or complaints about this policy, Matic’s privacy practices, or your consumer privacy rights, please contact us at (844) 431-6454.
This State Consumer Privacy Rights Policy was last updated on October 13, 2026
