Matic Insurance Services, Inc. California Privacy Policy

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively, “CCPA”). Please review the information below and the FAQs for additional information on these consumer privacy rights.

For information regarding our privacy practices if you receive a financial service from Matic, please see our Privacy Notice.


Table of Contents:

  1. Collection of Information
    • Sources of Information
    • Purposes of Information
    • Sharing of Information
  2. Your Rights
  3. Authorized Agent
  4. Do Not Track
  5. Revisions
  6. Contact Us

Collection of Information

Matic may collect the following categories of personal information about you, in order to provide products or services:

  • Personal Identifiers, such as name, address, date of birth, and Social Security Number;
  • Demographic information, including characteristics protected by law, such as gender or age;
  • Demographic information;
  • Commercial information;
  • Internet or other electronic network activity information;
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information;
  • Professional or employment-related information;
  • Education information; and
  • Inferences drawn from the above categories.

Sources of Information

The following are the categories of sources of personal information we may collect about you:

  1. We may collect personal identifiers from you, publicly available databases, data aggregators, advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers, and other third parties from whom we have purchased data;
  2. We may collect internet, browsing, or other network activity from your use of our websites, mobile apps, or telematics devices;
  3. We may collect telematics data, including geolocation data, from your use of telematics devices;
  4. We may collect geolocation data from your use of our mobile apps or in connection with your use of our websites;
  5. We may collect audio recordings when you call our customer service call centers;
  6. We may collect professional or employment information from job applications, resumes, or recruiters;
  7. We may collect education information from job applications, transcripts, resumes, or recruiters; and
  8. We may collect inferences from your use of our websites, telematics devices, our mobile apps, or from information provided by credit or consumer reporting companies if you have applied for a financial product or service.

Purposes of Information

We collect and use personal information for our business purposes. For all categories of personal information listed in this policy, these business purposes include:

  1. Auditing;
  2. Detecting security incidents;
  3. Protecting against and prosecuting malicious, deceptive, or illegal activity (such as fraud);
  4. Debugging;
  5. Short-term, transient use of personal information;
  6. Performing services on behalf of Matic, another business, or a service provider (such as maintaining or servicing accounts or providing customer service);
  7. Undertaking internal research; and
  8. Verifying or maintaining the quality or safety of a service or device or improving a service or device.
  9. Joint marketing
  10. Other business purposes

Sharing of Information

Matic may share (“Share,” as defined by the CCPA) your personal information for the business purposes listed above and for the following reasons:

  1. Professional advisors including accountants, lawyers, and consultants
  2. Service providers (such as data storage providers, data security providers, payment providers, and email providers)
  3. Third parties that help administer, manage and analyze our programs and services
  4. Third parties with which we enter into agreements to share information, including entities in the insurance, real estate, and financial services industries
  5. Other types of third parties for joint marketing purposes

Matic may also share all categories of personal information as part of corporate transactions, such as mergers, acquisitions, or divestitures, as well as with our affiliates and subsidiaries. We may be required to share all categories of personal information with law enforcement, regulatory agencies, or litigants based on enforceable requests for this information.

We do not sell personal information of California consumers. We, our service providers, and third parties such as advertising, social media, and analytics companies may, however, collect this information using “cookies,” which are small text files that the Services save on your computer using your web browser and access when you return.Information collected about you on our website by third parties could be combined with other information that you’ve provided to them or that they’ve collected from your use of their services.

We do not knowingly collect, disclose, or sell the personal information of consumers under 16 years of age.

Your Consumer Rights

Right to know and access. You have the right to know and request information about the categories and specific pieces of personal information we have collected about you within the last 12 months, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold or disclosed your personal information.

Right to delete. You have the right to request the deletion of your personal information, subject to certain exceptions.

Right to opt-out. You have the right to opt out of certain disclosures of your personal information for valuable consideration.You can exercise this right here: “Do Not Sell My Personal Information“. Additionally, to opt out of the collection of your personal information using Cookies for advertising purposes, please see Matic’s Online Privacy Policy for more information on how to do so.

Right to limit. The right to limit the use or disclosure of your personal information by us to purposes permitted by the CCPA, if we use or disclose sensitive personal information.

Right to correct. The right to correct inaccurate personal information that we maintain about you.

Right to non-discrimination. You have the right to not be discriminated against for exercising any of the above-listed rights. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your personal information.

To exercise any of your consumer rights listed above, please reference our Personal Information Request Form.

Third-Party Vendors & Business Partners

This paragraph contains instructions for all third-party vendors providing services to Matic, and third-party business partners of Matic. This paragraph does not apply to individual consumers.

If a California consumer submits a CCPA rights request directly to one of Matic’s third-party vendors or business partners, the vendor or partner must instruct the consumer to visit this policy and submit the request through one of the approved methods listed below (webform or toll-free telephone number).

Authorized Agent

You or your authorized agent may exercise your rights under the California Consumer Privacy Act by submitting your request at our Personal Information Request Form or call us at (844) 431-6454. (12 p.m. – 6 p.m. ET, weekdays) to make a request on your behalf. We must receive signed permission designating the authorized agent to submit the request or a properly executed power of attorney that describes you, your designated authorized agent, and the purpose of the designation. If you provide the authorized agent with signed permission, we request that you also verify your own identity with us directly and confirm that you provided the authorized agent permission to submit the request. The FAQs below provide you with additional information about this process.

Do Not Track

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time.


Matic may revise this policy from time to time as permitted by law. Matic will provide the revised policy on this website, on a website that replaces this website, in person, via email, or using other methods. Changes shall become effective on the date they are posted.

Contact Us

If you have any questions about Matic’s privacy policies, or our use of your information, please contact us at (844) 431-6454.


This California Privacy Policy was last updated on August 2, 2023.


What are my rights under Matic’s privacy policies?

In addition to the rights described above, depending on your relationship with Matic, you may have a right of access and correction relating to your personal information under other laws.

If you use our websites, you will have the rights we describe under our Online Privacy Policy. These rights include your right not to provide us with personal information, opting out of targeted ads, or opting out of cookies.

If you also obtain financial services products from us, you may also have the rights described in our Online Privacy Notice. Those rights include the right of access and correction and opting out of affiliate marketing, where applicable.

Does Matic sell my personal information?

Matic does not sell consumer’s personal information. You need not opt out of the selling of your personal information because Matic does not sell your personal information. However, if you are a customer that obtains financial products from us, you may opt out of the sharing of your personal information with our affiliates by submitting your request here or call us at (888) 380-6623.

What is the California Consumer Privacy Act?

The California Consumer Privacy Act (CCPA) is an act that was passed by the California legislature in 2018. It took effect on January 1, 2020. It provides individuals with privacy rights that are similar to existing rights under GLBA. However, the rights under CCPA apply to all California residents, unlike GLBA rights, which apply to customers or consumers of financial institutions.

What are my rights under the California Consumer Privacy Act?

You have the rights of notice, opt out, non-discrimination, access, and deletion. You may find additional information about these rights in Matic’s California Privacy Policy above.

Where can I exercise my rights as a California resident under the California Consumer Privacy Act?

You or your authorized agent may exercise your rights under the California Consumer Privacy Act by submitting your request here or call us at (888) 380-6623.

Please note that we may require additional information from you in order to honor your request, and there may be circumstances where we will not be able to honor your request. For example, if you request deletion, we may need to retain certain personal information to comply with our legal obligations or other permitted purposes. We will only use personal information provided in a verifiable consumer request to verify your identity or authority to make the request.

Why must I verify myself?

In order to preserve the privacy and the security of the information you are trying to access or delete, Matic requires proof that you are who you say you are. We do not generally charge a fee to fulfill any of your requests under CCPA; however, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, including repetitive requests. If we refuse to act on a request, we will notify you of the reason.

How long do you retain the information about my request?

Matic retains the information relating to your request in accordance with applicable law and regulation, and record retention policies. Matic may retain the information about your request to track and fulfill your request.

What happens when I request that you delete my data?

Per the California Consumer Privacy Act, your personal information is removed from Matic systems by means of deletion or de-identification within forty-five (45) calendar days of your initial request. An extension to fulfill your request may be made upon notice to you by Matic.

As permitted by California law, Matic may retain your personal information in its backup or archive systems until the retention period in those systems expire.

Why was my request denied?

Matic may reject your request for reasons permitted by the California Consumer Privacy Act, including, the inability to verify your identity or California residency. You will be notified of such rejection. Such notice will include an explanation of rejection in accordance with California state law.

What happens when my request is denied?

Though a request may be denied in accordance with California state law, Matic will opt you out of further marketing efforts. Once opted out of further marketing efforts, Matic will only contact customers to the extent necessary to service them.

How many requests can I make in a year?

You may make two requests to access your personal information in a 12-month period under the CCPA. You may make more than two requests; however, we are not required under the CCPA to respond to them.