Our Most Frequently Asked Questions

I just bought a policy. Now what?

Congratulations, and welcome to Matic!  Please visit our Carrier page for more about your carrier’s specific onboarding process,  contact information, application details and helpful links. Your carrier’s name is listed on the Declarations page that was attached to your Matic Welcome Email.

Who is my insurance policy with?  Who is Matic?

Matic is your insurance Agency. We are fully licensed in all 50 states and work with over 25 A-rated carriers.  As your Agency, we will ensure that your policies are with the carrier that best suits your needs.  The name of your carrier is listed on the Declarations page that was attached to your Matic Welcome Email.  

 

Our Client Care Team is here to make sure you always have the best policy, and to advocate on your behalf should you have an issue with your carrier.  We can be reached at clientcare@matic.com or (888)380-6623. We can also shop additional insurance products for you!

How and when should I contact Matic?

If you have questions about billing or need to file a claim, reach out to your carrier for expedited assistance.

If you have a question about your policy, are considering filing a claim, or aren’t getting the service you need from your carrier, please contact our Client Care Specialists. As a Client of Matic, you have an assigned Advocate and licensed insurance Advisor assigned to your account. We can be reached at clientcare@matic.com or (888)380-6623 M-F 9am-8pm ET.

I have a question about Billing or Service. Who do I call?

All of our carriers have Billing departments that are there for you. Their contact information can be found here. In addition, most of our carriers offer online payment options. In the Carrier page, you can find links to register your account, which we highly recommend.

Will my home be inspected?

Most homeowners insurance carriers require an inspection of your home’s exterior as a new client.  Inspections are done in order to make certain that your property is accurately insured—and they also look for liability or concerns that need to be addressed. For exterior inspections, you are not required to be home unless you live in a gated community or have limited access to the rear of the home. 

 

An interior inspection is required in some instances. These will be scheduled by your Carrier. Some carriers, including State Auto and Travelers, offer a Self-Inspection option. In all cases, please keep an eye on your email and mailbox for detailed information from your Carrier.

How will my policy be paid?

Your homeowners insurance can be set up to bill to your Escrow account or be directly billed to you. If your home insurance is to be paid at Closing, your account will be set up as Escrow-billed. After Closing, it is likely that your loan will transfer to a Loan Servicer. When this happens, or if you refinance, it is important you update the Mortgagee Clause and Loan Number with your Carrier, to ensure there is no lapse in coverage at the time of renewal.

If your loan is already with a Servicer, we send proof of insurance to them immediately after your purchase. However, if you have any questions about the status of insurance on your Escrow account, you can always reach out to our Servicer partners:

 

Mr. Cooper: 800-687-4729
Roundpoint: 866-881-2568

 

If your homeowners insurance is not set up to withdraw from your Escrow account, payment is due at the time of purchase.

I haven’t signed my application. How is my policy in effect?

When you spoke to your Matic Advisor, a verbal authorization was completed and the policy was issued to go into effect on the date you requested. Once issued, each Carrier has unique documentation requirements. Some will cancel automatically if a signed application is not received within a pre-determined period of time and others don’t require a signature at all. Please click here for your carrier’s specific requirements.

Can you help me cancel my old insurance policy?

We’d love to help!  Matic provides a form you can email, fax or direct mail to your previous insurance provider. If you would like assistance, please contact us by email, or phone, and be ready to provide your prior carrier’s Name, Fax or Email, the old policy number, and its term (dates). We will send the form to you for signature and then it will go to your prior carrier via fax or email.

I want to purchase another policy with Matic. Who do I call?

 

To purchase a new policy, please call Matic at (888)380-6623.

 

Matic offers Home, Dwelling/Fire (Landlord), Condo, Auto, Motorcycle, RV, Boat, Umbrella and Pet insurance and we are happy to discuss which policies and carriers are best suited to your needs.

I have an auto policy. Who do I call to add a new car, add a driver, or change coverages?

Most of our carriers that offer automobile insurance have a service team dedicated to our Clients. Please check the Carrier page for contact information. In addition, many changes may be done via the carrier’s online portal; we suggest registering your policy with them for simple and quick service.

My policy is renewing soon. What do I need to do?

Most policies automatically renew*.  Your carrier will send out a renewal notice prior to the renewal date informing you of any changes to your policy.  If you would like to review these changes with a licensed Client Care Specialist, click here to schedule a consultation.  We can also assist with other insurance needs you may have.

 

*In rare instances, policies may not auto-renew.  If you are unsure, please call Matic’s Client Care Team at (888)380-6623 or your carrier directly.

I need to file a claim. Who do I call?

If you are unsure as to whether you should file a claim, please call the Client Care Team at Matic at (888)380-6623.  We can review your coverages and advise you on next steps.

 

If you know you need to file a claim, please contact your carrier directly to expedite the claims process. Most carriers can begin claims by phone or via their website. Click here for their contact information. For quicker service, please register your policy online with the carrier and bookmark their website for easy access.