Our Carrier Portfolio

Matic partners with over 25 A-rated carriers to provide the best products and pricing options for our Clients.
Below you will find important information about your policy’s Carrier, including helpful links and contact information.

Our Client Care Specialists are here for YOU. If you can’t find the information you need, we can be reached via email @ clientcare@matic.com or via text and phone @ 614-929-7736.

 

Acuity

About

In business since 1925, Acuity is the 57th largest insurer in the nation and manages nearly $4 billion in assets. Acuity insures over 450,000 homes with over 96% in customer claims satisfaction.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Acuity offers an online portal where you can pay your bill, file a claim and request policy service. Click HERE to register your account.
Please keep in mind that with Acuity, the home and auto have the same policy number. If you want to unbundle Acuity policies, please contact the Client Care Team via chat, email or phone and we will assist.

Contact Information 

Acuity has a service team dedicated to our Matic clients available for your convenience M-F from 7am-6pm CST.
Billing: 800-242-7666 ext 5511  or  Online
Claims & Policy Changes: 800-242-7666, press 2 or Online
Mailing Address: Acuity Insurance, PO Box 718, Sheboygan,  WI 53082

AonEdge (EZ Flood)

About

Aon Edge is a division of Aon and is the leading provider of customizable private flood insurance. They have an AM Best A rating. ​

New Client Instructions

After your premium has been paid, EZ FLOOD will send your application to electronically sign via email.  Reach out to AonEdge directly with any questions about billing, or to file a claim.
Important claims information can be found HERE

Contact Information 

Billing: Call EZ Flood at 888-281-0684
Claims & Policy Changes: 844-640-2522 or Online
Service Department hours are M-F 6am-6pm PST.

 

American Family | connect (Homesite)

About

Homesite is one of the fastest-growing companies in the industry. Founded in 1997 and purchased by American Family in 2013. American Family has 30.6 Billion in assets and writes in 47 states.

New Client Instructions

Homesite, via American Family | Connect, does not require a signed application. If you have provided verbal authority to bind a new policy you are all set!
Please remember to set up your online account with Homesite.  Follow the link HERE to complete your registration.
American Family | Connect has a service team dedicated to our Matic clients available for your convenience.

Contact Information 

American Family | Connect has a service team dedicated to our Matic clients available for your convenience.
Billing: 833-445-0049 or  Online
Claims & Policy Changes: 833-445-0049 or Online

 

ASI (Progressive Home)

About

Established in 1997, ASI has over 1.3 billion in assets and is in the top 15 largest residential home insurers in the US.  ASI writes in 41 states, and was bought by Progressive in 2015. AM Best rating of A+.

New Client Instructions

If you agreed to E-signature, you will receive an email notifying you to electronically sign your application via DocuSign. If you would prefer your application be mailed, please request this from ASI/Progressive by calling them at the number below. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
If you receive a notification from ASI/Progressive about our inspection results, your Client Care Team Advocate may reach out to you to see if we can assist or answer any questions you may have. If you are able to comply with the ASI requests, feel free to work with them. If you cannot, let us know and we will find another Carrier that better suits your home.
Please remember to set up your online account with ASI/Progressive.  Follow the link HERE to complete your registration.

Contact Information 

ASI/Progressive has a service team dedicated to our Matic clients available for your convenience.

Billing: 866-487-2643   or   Online
Claims & Policy Changes: 866-274-5677   or   Online
Mailing Address: ASI/Progressive, PO Box 33018 St Petersburg, FL 33702

Chubb

About

Chubb is the world’s largest publicly traded property and casualty insurance company, serving consumers and companies of all sizes with traditional and specialty insurance products and industry-leading claims and risk engineering services. Chubb has more than $174 billion in assets and reported $38 billion of gross premiums written in 2018. Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from AM Best.

New Client Instructions

Please remember to set up your online account with Chubb. Follow the link HERE to complete your registration.

Contact Information 

Chubb has a service team dedicated to our Matic clients available for your convenience.
Billing:  800- 884-3770
Claims & Policy Changes: 800- 884-3770

Foremost

About

Owned by Farmers Insurance, Foremost is consistently ranked as one of America’s top insurance carriers.  Foremost holds an AM Best A rating and scores high marks in customer service, and has been given an A rating by Demotech, Inc.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Foremost is available 24/7 via automated phone system, and has as service team for your convenience Mon-Fri 8am to 6pm EST.

Contact Information 

Foremost is available 24/7 via automated phone system, and has dedicated agents for your convenience Mon-Fri 8am to 6pm EST.
Billing: 1-800-532-4221 or Click Here
Claims: 1-800-527-3907 or Click Here

Grange

About

Grange Insurance was first formed 80 years ago to provide affordable car insurance for a specific group—grange members (known nationally as the National Grange Patrons of the Husbandry). But even in the company’s earliest days, its leaders were thinking ahead to the future. Together with Integrity Insurance, an affiliate company, Grange continues to sell exclusively through independent agents and serve customers across 13 states: Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

New Client Information

Please remember to set up your online account with Grange. Follow the link HERE to complete your registration.
Grange has a service team dedicated to our Matic clients available for your convenience. Hours of Operation are: M-F 7:30am-7pm EST; Saturday 8am-12pm EST; Closed Sunday

Contact Information:

Customer Care Line (866) 550-9222
Automated Billing System: Press 1
Report a Claim: Press 2

Homeowners of America

About

Founded in 2005, Homeowners of America has been given an A rating by Demotech, Inc.  In 2015, HOAIC reached $100 Million in written premium and increased their state licenses to 30.

New Client Instructions

Please remember to set up your online account with Homeowners of America. Follow the link HERE to complete your registration.
You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.

Contact Information 

Billing: 866-407-9896
Claims & Policy Changes: 866-407-9896 or Online

 

Homesite (American Family | connect)

About

Homesite is one of the fastest-growing companies in the industry. Founded in 1997 and purchased by American Family in 2013. American Family has 30.6 Billion in assets and writes in 47 states.

New Client Instructions

Homesite, via American Family | Connect, does not require a signed application. If you have provided verbal authority to bind a new policy you are all set!

Contact Information 

American Family | Connect has a service team dedicated to our Matic clients available for your convenience.
Billing: 833-445-0049   or   Online
Claims & Policy Changes: 833-445-0049   or   Online
Mailing Address: PO Box 414356 Boston, MA 02241

Lemonade

About

Lemonade Insurance Company is an American property and casualty insurance company headquartered in New York City offering renters and home insurance policies for homes, apartments, co-ops and condos.  Founded in 2015, Lemonade is a privately held company.

New Client Instructions

Lemonade is an online, app-based insurance company. If you do not want to be serviced this way, please let us know and we may be able to find a Carrier that better suits your needs.
Once you have completed your online application and have received confirmation, there are no further steps.
Lemonade has built a seamless policy management and claims process in the Lemonade app and they encourage you to use the app for faster service. It can be downloaded via the Apple App store or Google App store.
Additional FAQs about Lemonade can be found HERE.

Contact Information 

Lemonade has built a seamless policy management and claims process in the Lemonade app and they encourage you to use the app for faster service.
Lemonade has a service team available at 844-733-8666 M-F 9am-8pm or help@lemonade.com.

National General

About

National General Insurance, formerly the GMAC Insurance Group is a Winston-Salem, North Carolina-based property and casualty insurance company. The company was founded in 1920 and offers Home, Auto, RV and motorcycle insurance.

New Client Instructions

Please remember to set up your online account with National General.  Follow the link HERE to complete your registration, and look for the My Policy box on the homepage.
If you opted into e-signature, you will receive an email from National General to electronically sign your application. If you would prefer your application be mailed, please request this from National General by calling them at the number below. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
National General has a service team available Mon-Fri 8am-9pm & Sat 9am-7pm EST. If you need additional services, you can reach out to the Client Care team via email , text, or phone @ 614-929-7736

Contact Information

Billing: 888-293-5108   or  Online
Claims & Policy Changes: 800-468-3466   or   Online
Mailing Address: National General Insurance, PO Box 89431 Cleveland, OH 44101

Nationwide

About

Founded in 1925, and consistently ranked as one of America’s top insurance carriers, Nationwide has 346 Billion in Assets and is AM Best A+ rated.

New Client Instructions

Please remember to set up your online account with Nationwide. Follow the link HERE to complete your registration.
You will receive an email from DocuSign to electronically sign your application. If you would prefer your application be mailed, please request this from Nationwide by calling them at the number below. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
For Auto policies and certain discounts, Nationwide may require additional documentation. Please keep an eye out for important emails and notifications from Nationwide. Our Client Care Team may reach out as well if your policy is in danger of cancellation or a loss of discount.

Contact Information 

Nationwide has a service team dedicated to our Matic clients available for your convenience.
Billing: 800-282-1446   or   Online
Claims & Policy Changes: 800-421-3535   or   Online

Neptune

About

Neptune Flood Insurance is backed by one of the largest insurance markets in the world.  A major player in the U.S. for over a century, with 41% of their global premiums held by U.S. customers.  Rated A by AM Best with an issuer credit rating of A.

New Client Instructions

You will receive your applications to sign electronically directly from Neptune. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Depending on your state, additional documentation may be required. Please keep an eye out for follow up emails from Neptune and/or the Client Care Team at Matic.
Questions about your policy, billing, and filing a claim can be accessed by clicking HERE .

Contact Information 

Billing and Customer Service: 844-276-4081   or   Online
Claims & Policy Changes:727-489-9026   or   Online
Email: custserve@neptunefloodins.net
Mailing Address: Neptune, PO Box 2400 Pinellas Park, FL 33780

Plymouth Rock

About

Since their founding in 1982 by Jim Stone, former commissioner for the Commonwealth of Massachusetts, Plymouth Rock Assurance has grown into a leading insurance provider in the Northeast. Over the last thirty years, they’ve built our reputation as a fair, trusting and reliable company – offering their customers assurance when they need it most.

New Client Instructions

Please remember to set up your online account with Plymouth Rock. Follow the link HERE to complete your registration.

Contact Information

Billing: 877-725-6423 OPTION 3
For service not available online, the Matic Client Care Team can be reached by  Email, Text or Phone

Progressive (Auto)

About

Since 1937, Progressive has grown as one of the premier auto insurance carriers in the US. The company was co-founded in 1937 by Jack Green and Joseph M. Lewis, and is headquartered in Mayfield Village, Ohio. Progressive is currently ranked No. 99 in the 2019 Fortune 500 list of the largest United States corporations by total revenue.

New Client Instructions

If you opted into e-signature, you will receive an email from Progressive to electronically sign your application. If you prefer to have your application be mailed, please request this by calling Progressive. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Please remember to set up your online account with Progressive.  Follow the link HERE to complete your registration.
Progressive may require additional documentation in order to keep/retain discounts and coverages; please keep an out for emails from Progressive. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.

Contact Information 

Progressive/ASI has a service team dedicated to our Matic clients available for your convenience.
1-800-PROGRESSIVE
Billing: 866-487-2643   or   Online
Claims & Policy Changes: 866-274-5677   or   Online
Mailing Address: ASI/Progressive, PO Box 33018 St Petersburg, FL 33702

Safeco

About

Established in 1923, backed by the financial strength of Liberty Mutual, Safeco has an AM Best Rating of A+.

New Client Instructions

You will receive your applications to sign electronically directly from Safeco. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect. If you prefer to have your application be mailed, please request this by calling Safeco.
Safeco has a service team dedicated to our Matic clients available for your convenience.
Please remember to set up your online account with Safeco. Follow the link HERE to complete your registration.
Safeco may require additional documentation in order to keep/retain discounts and coverages; please keep an out for emails from Safeco. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.

Contact Information 

Safeco has a service team dedicated to our Matic clients available for your convenience.
Billing: 866-472-3326   or  Online
Claims & Policy Changes: 800-332-3226   or   Online

 

Sagesure

Federal National, Occidental, SIC

About

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Sagesure has a service team dedicated to our Matic clients available for your convenience.
Please remember to set up your online account with Safeco. You can follow the link HERE to complete your registration.
Sagesure may require additional documentation in order to keep/retain discounts and coverages; please keep an out for emails from Sagesure. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.

Contact Information 

Sagesure has a service team dedicated to our Matic clients available for your convenience.
Billing: 877-604-4785   or   Online
Claims & Policy Changes: 800-780-8423
Mailing Address: Sagesure, License 1966149, PO Box 12999 Tallahassee, FL 32317 For questions regarding your coverages, call the Matic Client Care Team at 614-929-7736.

Security First

About

Floridians deserve a reliable, customer-focused homeowners insurance company that is committed to protecting Florida families and homes. Security First Insurance was built on a nearly 100-year history in insurance and an acute understanding of Florida’s vulnerability to natural catastrophe.

New Client Instructions

You will receive an email from Security First to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Sagesure may require additional documentation (Wind Mitigation and/or 4 point inspections) in order to keep/retain discounts and coverages; please keep an eye out for emails from Sagesure. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.
Please remember to set up your online account with Security First. You can follow the link HERE to complete your registration.

Contact Information

Billing: 877-333-9992
Claims: 877-581-4862

State Auto

About

Established in 1921, State Auto has assets of $4.6 billion and has written $2.0 billion in premium in 33 states.  State Auto is A- rated by AM Best and has an A+ accreditation with the Better Business Bureau.

New Client Instructions

You will receive your applications to sign electronically directly from State Auto. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect. If you do not sign your application, your policy will go into cancellation. If we are notified, we will send one reminder text and email. If the policy cancels and you wish to keep it, we may be able to have the cancellation rescinded with a signed Statement of No Loss, along with the signed application.
Please remember to set up your online account with State Auto. Follow the link HERE to complete your registration.
Please note: on this screen is a generic customer service line to be used for Billing Only. This is NOT our dedicated service team. Please see the contact information below.
For Auto changes: adding vehicles, drivers or changing coverages, please call State Auto at the number listed below.

Contact Information 

State Auto has a service team dedicated to our Matic clients available for your convenience at 866-364-7489, press 4. They are open M-F 9am-5pm.
After hours? Leave a message on their voicemail and they will return the call the next business day.
Billing: 800-288-4425   or   Online
Claims & Policy Changes: 800-766-1853
Auto Glass Claims: 888-504-4527
Roadside Assistance: 844-564-5393
E-signature Questions: 833-724-3577

Stillwater

About

Originally founded in 2000, under a branch of the Fortune 500 company, Fidelity National Financial, was rebranded as Stillwater Insurance Group.  Stillwater has an A+ accreditation with the Better Business Bureau and a 92% satisfaction rate with Claims.

New Client Instructions

You will receive your applications to sign electronically directly from Stillwater or in certain instances, from Matic via DocuSign. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Please remember to set up your online account with Stillwater. Follow the link HERE to complete your registration.
Stillwater may require additional documentation in order to keep/retain discounts and coverages; please keep an out for emails from Stillwater. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.

Contact Information 

Stillwater has a service team dedicated to our Matic clients available for your convenience. Hours of operation: M-F 8am-9pm and Sat. 8am-3pm EST
Billing: 844-261-1670, press 4
Claims & Policy Changes: 800-220-1351

Tower Hill

About

Tower Hill is one of Florida’s largest residential property insurers, protecting Florida’s home and business owners for nearly half a century.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Tower Hill may require additional documentation (Wind Mitigation and/or 4 point inspections in wind-prone areas) in order to keep/retain discounts and coverages; please keep an out for emails from Tower Hill and/or Matic if this documentation is needed. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.
Please remember to set up your online account with Tower Hill. Follow the link HERE to complete your registration.

Contact Information 

Tower Hill is available to help you manage your policy Mon-Fri 8am-6pm EST.
Billing: 800-342-3407 (FL only). All others, please call 888-795-7256, press 3.
Claims & Policy Changes: 800-342-3407 (FL only). All others, please call 888-795-7256, press 2.

 

Tower Hill Specialty

About

As a niche provider of specialty personal lines property insurance, Tower Hill Specialty offers residential insurance coverage for risks that are often underserved by conventional national carriers.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Tower Hill may require additional documentation (Wind Mitigation and/or 4 point inspections in wind-prone areas) in order to keep/retain discounts and coverages; please keep an out for emails from Tower Hill and/or Matic if this documentation is needed. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.
Please remember to set up your online account with Tower Hill. Follow the link HERE to complete your registration.

Contact Information 

Tower Hill Specialty is available to help you manage your policy Mon-Fri 8am-6pm EST.
Billing: 800-342-3407 (FL only). All others, please call 888-795-7256, press 3.
Claims & Policy Changes: 800-342-3407 (FL only). All others, please call 888-795-7256, press 2.

Travelers

About

Travelers has over 160 years in business and is a top 3 writer of personal insurance, while #1 in Homeowners. With total assets at 103 Billion, Travelers is A+ rated with both the Better Business Bureau and AM Best.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
Please remember to set up your online account with Travelers. Follow the link HERE to complete your registration.
For Auto policies, Travelers may reach out for a post-sale interview in order to confirm the accuracy of your policy. If this is not completed, your policy may be cancelled.
Travelers has a service team dedicated to our Matic clients available for your convenience 24/7.
Travelers offers voluntary Self-inspections. For questions about this offering, please reach out to Travelers directly.

Contact Information 

Travelers has a service team dedicated to our Matic clients available for your convenience at 800-842-5075.
Billing or Servicing (add a vehicle, driver, or adjust coverages): 800-842-5075
Claims & Policy Changes: 800-252-4633 or Click Here

Universal

About

Universal Property & Casualty Insurance Company began in Florida in 1997 and currently provides coverage across 18 states. Our offerings include insurance for homeowners, renters, condos and landlords through our network of independent agents.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect. Universal will cancel policies if the application is not signed within 7 days.
Universal may require additional documentation (Proof of Prior Insurance, Wind Mitigation and/or 4 point inspections in wind-prone areas) in order to keep/retain discounts and coverages; please keep an out for emails from Universal and/or Matic if this documentation is needed. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.
Please remember to set up your online account with Universal. Follow the link HERE to complete your registration.

Contact Information

Billing: 954-958-1200
Claims & Policy Changes: 954-958-1200, press 2.

 

United Property & Casualty (UPC)

About

An established homeowners insurance company founded in 1999 with a track record of successful operations in catastrophe exposed areas, UPC has not only survived but thrived through 21 separate hurricanes and tropical storms. Currently writing in 12 states and licensed in 18 states, UPC Insurance is Fortune® magazine’s 38th fastest-growing company in the world and A rated with AM Best.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.
UPC utilizes a Self-Inspection process for the homes they would like inspected. This saves the company money as they don’t need to rely on a 3rd party vendor to do the inspections—and they pass the savings on to their customers. If you receive an email stating that they require a Self-inspection, it is required to complete within 30 days or the policy will go into cancellation.
UPC may require additional documentation (Proof of Prior Insurance, Wind Mitigation and/or 4 point inspections in wind-prone areas) in order to keep/retain discounts and coverages; please keep an out for emails from Universal and/or Matic if this documentation is needed. If your policy is in danger of cancellation, loss of discount or premium change, the Client Care Team at Matic may reach out as well.

Contact Information 

Although there is no policy registration required, UPC offers the ability to handle Service, Billing and Claims online HERE
Billing:
FL, NC, SC, MA, RI, NJ, LA, & TX (landlord): 800-295-8016
CT, GA, TX (home) customers: 844-872-7785
NY: 877-369-0304, HI: 877-596-1872
Claims & Policy Changes: 888-256-3378   or   Online
Mailing Address: UPC Insurance, PO Box 31588, Tampa FL, 33631
For other questions regarding your UPC policy, please call the Matic Client Care Team at 614-929-7736.

Velocity

About

Established in 2015,  rated A by AM Best, and an appetite for significant coastal exposure, Velocity Risk Underwriters occupies a unique niche.

New Client Instructions

You will receive an email from DocuSign to electronically sign your application. Please sign within 7 days to retain your discounts and ensure that your policy remains in effect.

Contact Information 

Billing: 844-878-7529   or   Online
Claims & Policy Changes: 844-878-2567   or   Online
Mailing Address: Velocity Risk Underwriters, PO Box 3036 Big Fork, MT 59911
For other questions regarding your Velocity policy, please call the Matic Client Care Team at 614-929-7736.