MATIC INSURANCE SERVICES, INC. PRIVACY POLICY 

 

This Privacy Policy describes the ways in which Matic Insurance Services, Inc. and its affiliates and subsidiaries (collectively, “Matic”, “we,” “our,” or “us”) collect, use, and disclose information about you in the course of operating our business, including  when you visit www.matic.com and any other websites and applications that link to this Privacy Policy (the “Services”). By using the Services, you consent to the processing of your information as set forth in this Privacy Policy, now and as amended by us.

For information regarding our privacy practices if you receive a financial service from Matic, please see our Privacy Notice.

For those who reside in California, please see the section “Additional information for California Residents” below.

 

Collection of Personal Information

 

We may collect the following categories of personal information from and about you:

  • identifiers such as a name, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers;
  • demographic information, including characteristics protected by law, such as your gender or age;
  • commercial information, such as your purchase history or products you have expressed interest in;
  • internet or other electronic network activity information, such as the data we receive when you interact with our website;
  • geolocation data, such as information we receive about your device location (e.g., based on your IP address); 
  • audio, electronic, visual, thermal, or similar information, such as photographs or voice recordings;
  • professional or employment-related information, such as your employer or title;
  • education information, such as the university you attended and degree; and 
  • inferences drawn from the above categories.

 

We collect personal information about you from a variety of sources, including:

 

  • From you: We collect information that you submit to us. For example, when you request a quote, purchase a product or service, write a review, sign up to receive communications from us, or otherwise contact us with a question, comment, or request.
  • From your devices: We and our service providers may automatically collect certain technical information from your computer or mobile device over time and across different websites when you use the Services, such as your Internet Protocol address, your general geographic location, your browser type, your operating system, the pages you view on the Services, the pages you view immediately before and after you access the Services, and the search terms you enter on the Services. This information allows us to recognize you and personalize your experience if you return to the Services, and to improve the Services. We and our service providers may collect this information using “cookies,” which are small text files that the Services save on your computer using your web browser and access when you return.
  • From third parties: We may obtain information about you or your use of the Services from third parties and sources, such as our vendors, like web hosting providers, analytics providers, or advertisers. You may give us permission to access your information from services offered by third parties. The information we obtain from third party services depends on your account/privacy settings with those third parties and the third parties’ privacy policies. You are responsible for reviewing the privacy policies of these third parties and adjusting your settings to meet your preferences. When you access the Services through third-party platforms, you are authorizing us to collect, store, and use such information and content in accordance with this Privacy Policy. Please keep in mind that any information provided to us by a third party may also be subject to that third party’s privacy policy.

 

Use of Personal Information

 

We may use the information we collect for a number of purposes, including, but not limited to:

  • providing you with products, services, or information you request; 
  • providing you with information about the Services or required notices;
  • delivering marketing communications, promotional materials, or advertisements that may be of interest to you;
  • customizing your experience when using the Services, such as by providing interactive or personalized elements on the Services and providing you with content based on your interests;
  • allowing us to improve the Services and the services we provide, such as by better tailoring our content to our users’ needs and preferences;
  • generating and analyzing statistics about your use of the Services;
  • helping our advertisers and sponsors better understand our users; and
  • detecting, preventing, and responding to fraud, intellectual property infringement, violations of our policies, violations of law, or other misuse of the Services.

 

Disclosure of Personal Information 

 

We may disclose the information we collect from you through the Services:

  • to third parties that provide services to us in connection with our business operations and that have agreed to keep the information confidential, including, but not limited to, third parties that provide order and payment processing services and third parties that deliver marketing communications and other materials that may be of interest to you;
  • to third parties, including our affiliates, nonaffiliated financial institutions, or joint marketing partners, for their own purposes, such as to improve or market their own products or services; 
  • as required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations;
  • when we believe in good faith that disclosure is necessary (a) to protect our rights, the integrity of the Services, or your safety or the safety of others, or (b) to detect, prevent, or respond to fraud, intellectual property infringement, violations of our policies, violations of law, or other misuse of the Services; and
  • to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

 

In addition, we may share or disclose information that has been aggregated, de-identified, or otherwise does not identify you or information that you choose to make public. This Privacy Policy does not limit our use or disclosure of de-identified information (i.e., information from which your name and any other personally identifying information has been removed) in any way, and we reserve the right to use and disclose such information to our partners, advertisers, and any other third parties at our discretion.

 

Please note that the Services may contain third-party links. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties that are not under our control. We encourage you to review the privacy policies of each website you visit.

 

Information for Users Outside of the United States 

 

Information collected through the Services will be processed in and subject to the laws of the United States, which, if you are not located in the United States, may not provide the same level of protection for your personal information as your home country, and may be available to the United States government or its agencies under a lawful order made in the United States. In addition, we may transfer your information outside the United States to our affiliates, business partners, and service providers located in other countries. 

 

Security of Personal Information 

 

We have administrative, technical, and physical safeguards designed to safeguard the information collected by the Services. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Services over networks that we do not control, including the Internet and wireless networks.

 

Your Choices

 

As a policyholder (customer), you can always review and update your information by calling our Client Care Team at (888) 380-6623. All consumers have the right to know the information that Matic has about them, to make changes to that information, and to know the identity of any entity that Matic has disclosed that information to within the previous two years. To make such an inquiry or correct your information, you can contact us in three ways:

  1. Call our Client Care Team at (888) 380-6623;
  2. Write to the address listed below; or
  3. Use the “Contact Us” section of our website.

 

You may be required to provide certain information for identity verification purposes. If your information is immediately accessible when you call, the customer service representative will review it with you and you may make changes to it at that time. If your information is not immediately accessible when you contact us, within 30 business days, Matic will inform you of the types of information we have about you. If you would like to further review the information, you may request a copy be sent to you by mail. Matic may charge a fee for providing a copy by mail.

 

If you would like to “opt-out” of receiving marketing e-mails from us, you may do so by using the unsubscribe feature included in the e-mails we send.

 

If you do not want the Services to collect information through the use of cookies, you can set your web browser to reject cookies from the Services. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please note that if you reject or block cookies from the Services, the Services may not function as intended.

 

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. For more information, visit www.allaboutdnt.org.

 

Additional Information for California Residents

 

California law requires that a business provide in its privacy policy a list of the categories of personal information it has (1) disclosed about its consumers for a business purposes, and (2) disclosed about its consumers in exchange for valuable consideration (considered a “sale” under California law, even if no money is exchanged) in the preceding 12 months. In accordance with California law: 

 

  • We have disclosed the following categories of personal information about our consumers for our business purposes (as described in more detail in the “Disclosure of personal information” section above):
    • Identifiers; 
      • We have disclosed this information to:
        • Professional advisors including accountants, lawyers, and consultants
        • Service providers (such as data storage providers, data security providers, payment providers, and email providers)
        • Third parties that help administer, manage and analyze our programs and services
        • Third parties with which we enter into agreements to share information, including entities in the insurance, real estate, and financial services industries
    • Demographic information;
    • Commercial information;
    • Internet or other electronic network activity information; 
    • Geolocation data; 
    • Audio, electronic, visual, thermal, olfactory, or similar information;
    • Professional or employment-related information;
    • Education information; and 
    • Inferences drawn from the above categories.
  • We have disclosed the following categories of personal information about our consumers in exchange for valuable consideration:
    • Identifiers; 
      • Third parties with which we enter into agreements to share information, including entities in the insurance, real estate, and financial services industries
    • Demographic information;
    • Commercial information;
    • Internet or other electronic network activity information; 
    • Geolocation data; 
    • Audio, electronic, visual, thermal, olfactory, or similar information;
    • Professional or employment-related information;
    • Education information; and 
    • Inferences drawn from the above categories.

 

California law also grants its residents certain rights regarding the collection and use of their personal information. Subject to certain limitations, California residents have the following rights:

  • Right to know. You have the right to know and request information about the categories and specific pieces of personal information we have collected about you within the last 12 months, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold or disclosed your personal information. 
  • Right to delete. You have the right to request the deletion of your personal information, subject to certain exceptions. 
  • Right to opt-out. You have the right to opt out of certain disclosures of your personal information for valuable consideration. You can exercise this right through the “Do Not Sell My Personal Information” link https://matic.com/personal-information-request. 
  • Right to non-discrimination. You have the right to not be discriminated against for exercising any of the above-listed rights. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your personal information. 

If you are a California resident and would like to exercise any of the above rights, please submit your request at https://matic.com/personal-information-request or call us at (888) 380-6623. Please note that we may require additional information from you in order to honor your request, and there may be circumstances where we will not be able to honor your request. For example, if you request deletion, we may need to retain certain personal information to comply with our legal obligations or other permitted purposes. We will only use personal information provided in a verifiable consumer request to verify your identity or authority to make the request.

 

Finally, if you reside in California and have provided your personally identifiable information to us, you may request information once per calendar year about our disclosures of certain categories of your personally identifiable information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing or by phone at the following email or phone number: [email protected] or (888) 380-6623. 

 

Changes to this Privacy Policy

 

If we update this Privacy Policy, we will notify you by posting a new Privacy Policy on this page. We will provide additional notification of changes to the extent required by law.

 

Contact Us

 

If you have any questions about this Privacy Policy or our use of your information collected through the Services, please contact us at (888) 380-6623.

 

This Privacy Policy was last updated on November 11, 2020.