Our Most Frequently Asked Questions

For our Existing Matic Clients

I just bought a policy. Now what?

Congratulations, and welcome to Matic!  Please visit our carrier page to learn more about your Carrier’s specific onboarding process.  Carrier-specific contact information, application directions and helpful links. Your carrier is listed on the Declarations page that was attached to your Matic Welcome email.

Who is my insurance policy with?  Who is Matic?

Matic is your insurance Agency. We are fully licensed in all 50 states and work with over 25 A-rated Carriers.  As your Agency, we will ensure that your policies are with the Carrier that best suits your needs.  The name of your Carrier is listed on the Declarations page that was attached to your Matic Welcome email.  

 

Our Client Care Team is here to advocate on your behalf should you have an issues with your Carrier.  We can be reached via email @ clientcare@matic.com or by phone @  614-929-7736. We also can quote additional insurance products as well, via your assigned Client Care Advisor.

How and when should I contact Matic?

If you have questions about billing or need to file a claim, it is best to reach out to your Carrier for expedited assistance. But if you have a question about your policy, are considering filing a claim, or aren’t getting the service you need from your Carrier, please contact our Client Care Specialists. As a Client of Matic, you have an assigned Advocate and licensed insurance Advisor assigned to your account. We can be reached by email @ clientcare@matic.com or by phone @  614-929-7736 Monday through Thursday 9am-6pm EST and Friday 9am-5pm EST.

I have a question about Billing or Service. Who do I call?

All of our Carriers have Billing departments that are there for you. Their contact information can be found here. In addition, most of our carriers offer online payment changes. In the Carrier page, you can find links to register your account, which we highly recommend.

Will my home be inspected?

Most home carriers will require an inspection of your home’s exterior for new clients.  Inspections are done in order to make certain that your property is accurately insured—and they also look for liability or concerns that need addressed. For exterior inspections, you are not required to be home unless you live in a gated community or have limited access to the rear of the home. 

 

There are some situations where an interior inspection will be required, and these will be scheduled with you by your Carrier. While State Auto and Travelers customers have an optional Self-Inspection option. In all cases, please keep an eye on your email and mailbox for information from your Carrier.

How will my homeowners insurance be paid?

Your homeowners insurance can be set up to bill to your Escrow account or be directly billed to you. If your home insurance is to be paid at Closing, your account will be set up as Escrow-billed. It is likely that your loan will transfer to a Loan Servicer, at some point. Should this happen, or in the case of a refinance, please contact your Carrier to update the Mortgagee Clause and Loan Number, in order to expedite payment at your next renewal.

For Loan Servicer Escrow payments, we send proof of insurance immediately after your purchase, but if there are any questions about your Escrow account and if you would like to make certain that they are aware of the change, below are the phone numbers of our servicer partners:

 

Mr. Cooper: 800-687-4729
Roundpoint: 866-881-2568

 

If your homeowners insurance is not set up to withdraw from your Escrow account, payment would due at the time of purchase.

I haven’t signed my application. How is my policy in effect?

When you spoke to your Matic Advisor, a verbal authorization was completed. At that point the policy was issued to be in effect on the date that was requested. Once issued, each Carrier has unique documentation requirements. Some will cancel automatically if a signed application is not received within a pre-determined period of time and others don’t require a signature. Please click here for carrier-specific information.

Can you help me cancel my old insurance policy?

We would love to help!  We can provide a form that can be emailed, faxed or mailed to your previous insurance provider. If you would like assistance, please contact us by email, or phone. We will need your prior carrier’s Name, Fax or Email, the old policy number and its term (dates). We will send the form to you for signature and then it will go to your prior carrier via fax or email.

I want to purchase another policy with Matic. Who do I call?

 

To purchase a new policy, please call Matic at 614-929-7736.

 

Matic offers Home, Dwelling/Fire (Landlord), Condo, Auto, Motorcycle, RV, Boat, Umbrella and Pet insurance and we are happy to discuss which policies and carriers are best suited to your needs.

I have an auto policy. Who do I call to add a new car, add a driver, or change coverages?

Most of our Carriers that carry auto have a service team that is dedicated to our Clients. Please check the Carrier page for contact information. In addition, many changes may be done via the Carrier’s online portal, so we suggest registering your policy with them for simple and quick service.

My policy is renewing soon. What do I need to do?

Most policies automatically renew*.  Your Carrier will send out a renewal notice, informing you of any changes with your policy.  If you would like to review these changes with a licensed Client Care Specialist, click here to schedule a consultation.  We can also assist with other insurance needs you may have.

 

*In rare instances, policies may not auto-renew.  If you are unsure, please call the Matic Client Care Team at 614-929-7736 or your carrier directly.

I need to file a claim. Who do I call?

If you are unsure as to whether you should file a claim, please call the Client Care Team at Matic at 614-929-7736.  We can review your coverages and advise on the situation.

 

If you know you need to file a claim, please call your carrier directly to expedite the claims process. Most carriers can begin claims by phone or via their website. Click here for their contact information. For quicker service, please register your policy online with the Carrier and bookmark their website for easy access.