5 Tips To Protect Yourself From Scammers
We use a number of precautions to stop scammers from targeting Matic users, but with identity crimes being at an all-time high and bad actors constantly looking for new, creative ways to scam, it’s important for everyone to be vigilant and aware.
One such scam is the phone number misdial scam that involves a bad actor acquiring a phone number that is similar to one from a reputable organization and using it for malicious purposes. This typically happens with toll-free numbers where a caller may not realize they dialed the wrong prefix such as (800) instead of (888). Scammers take advantage of the confusion by luring unsuspecting victims into providing a credit card number or other sensitive personal information. Generally the attempts to do so occur early in the conversation.
If you initiate a phone call to Matic and something feels off, it might be. Here are some tips to help protect yourself.
What to expect if you initiate a phone call to Matic
1. When calling Matic, ensure you are reaching out during business hours and dialing the correct phone number, paying close attention to the prefix. Customer service is available at (844) 431-6454, Monday through Friday from 9 AM to 6 PM. If you are not a current customer and interested in speaking to a licensed insurance advisor, call (833) 382-1304. Our sales agency is available Monday through Friday from 9 AM to 8 PM ET and Saturday from 9 AM to 1 PM ET.
2. The Matic representative on the phone will always provide their name and identify themselves as a representative from Matic or Matic Insurance speaking from a recorded line.
3. The Matic representative may ask you to confirm a few common identity verification questions, such as your name, address, and date of birth. This is to confirm we are reviewing accurate policy information or shopping for the correct person and property.
4. Matic will never ask you to verify your credit card information as part of standard identity verification questions. If you accidentally dialed an incorrect phone number, a scammer may try to coerce you into providing a credit card number as a way to set up a “pre-verified account” so you won’t have to provide self identifying information in the future. The scammer may insist they will email you a confirmation number for reference once you provide the credit card number.
If credit card is your chosen method of payment, Matic will only ask for the information if you have fully committed to purchasing insurance or have committed to switching your current policy to another policy.
5. If something feels off during your phone call, hang up and try us again by calling (833) 382-1304 or send an email with questions or concerns to [email protected].
What to expect if you receive a call from Matic
Whether you have a scheduled call with a Matic advisor or you receive a call from Matic without a scheduled appointment, it’s important to stay vigilant.
Matic phone numbers are registered with the five major phone carriers, such as Verizon, Sprint, and AT&T. Your caller ID may recognize the incoming call as Matic Insurance, but not always. Generally, an incoming phone call from Matic will begin with the 614 area code, as Matic’s primary headquarters is based in Columbus, Ohio. Since our phone numbers are registered, a call from Matic should not be marked as spam or junk; however, it is possible this may occur if you have a third-party spam blocking app installed on your phone. If you are concerned about an incoming call, you can always call us directly at (833) 382-1304.
If you suspect you may be a victim of a phone number misdial scam associated with Matic, please notify Matic’s Customer Service team at [email protected] so we may take action and help prevent others from being scammed.