Welcome to Matic
Everything you need to know about your transition from Policygenius
We are thrilled to be your new insurance agency. Policygenius has trusted Matic to provide the expert advocacy and seamless experience you deserve. Your current property and casualty coverage remains in place, and we are here to make this transition as smooth as possible.
Frequently Asked Questions
Is there any action required on my part?
No. We’ve worked closely with Policygenius to ensure a seamless hand-off. Your coverage remains active and your current premium is unchanged. We’ve even handled the heavy lifting with your insurance carrier to ensure they know Matic is your new agency of record.
Does this change my premium or my coverage?
No. Your current policy remains exactly as it was. Your coverage limits, deductibles, and premium rates stay the same for the remainder of your current term.
What if my policy renews soon?
Carriers periodically adjust rates at renewal — this is standard across the industry and has nothing to do with your transition to Matic. If you receive a renewal notice with a premium increase, don’t hesitate to reach out to us. We’re happy to review your options and re-shop your policy if needed.
What if I have a life insurance policy with Policygenius?
Your life insurance policy is staying right where it is. Policygenius is focusing their efforts on their core life insurance business, so they will continue to be your agency for life, disability, or related coverage. This transition to Matic only applies to your property and casualty policies (like home, auto, flood, or umbrella).
What if I have an active help request with the Policygenius team?
Our teams have coordinated closely to ensure a smooth hand-off. If you had an open request regarding one of your property and casualty insurance policies, the Matic team has that information and is ready to pick up where you left off. If you have an urgent update, feel free to reach out to us directly at 888-893-9032.
How do I access my policy documents?
You can still log in directly to your insurance carrier’s website (e.g., Safeco, Progressive, etc.) to view your ID cards or declarations page. Additionally, since Matic is now your agency of record, we have your policy information on file and can help you with additional documentation you need.
Who do I contact if I need to make an update to my policy?
It depends on your carrier. Whether you need to update your information or make a policy change, here’s where to go:
- Contact your carrier directly if your policy is with: Bamboo • Chubb • Clearcover • Nationwide • Plymouth Rock • Progressive • Stillwater • Travelers
- Contact Matic if you’re with: AIG • Allstate • Annex • Foremost • Hippo Insurance Services • Lemonade • Liberty Mutual (Formerly known as Safeco) • Mercury • Neptune • Obie • One Alliance (Formerly known as Universal North America) • Openly • Palomar Arrowhead • SageSure: Auros • SageSure: Occidental • SageSure: Safeport • SageSure: Sure • SageSure: Sure Choice • Swyfft
If you’re ever unsure, start with Matic. If something needs to go directly to your carrier, we’ll point you in the right direction. You can reach us at 888-893-9032 — we’re here to help.
What if I need additional coverage?
We’re ready to assist. As a digital insurance marketplace with access to over 60 A-rated carriers, our advisors can help you find the right fit for your needs and budget. We can shop coverage for:
- Home & Property — Home · Condo · Renters · Landlord · Flood · Wind · Earthquake · Umbrella
- Auto & Vehicles — Auto · Motorcycle · RV · Boat
- Life & Personal — Life · Jewelry · Pet · Personal Articles
Reach out to us anytime — whether you’re buying a new car, moving, or looking to protect something new.
What To Expect From Matic
We know a change like this can raise questions. Here’s a little more about who we are and what you can expect from us.
Proactive rate monitoring
As your agency, we proactively monitor your rates at renewal. If your carrier issues a significant increase, we’ll reach out to help you re-shop and compare options from our network of 60+ carriers.
A team of real advocates
Matic delivers an unbiased approach to insurance that combines a powerful digital experience with an agency of trusted advisors — real people with a lot of heart. We don’t work for the insurance companies, we work for you. From providing claims guidance to finding hidden discounts, we are your primary point of contact for all things insurance.
A reputation you can trust
- A+ Rated by the Better Business Bureau®
- 4.8-Star Rating on Google with over 2,500 reviews
- Trusted Partner of over 100 leading banks and mortgage companies
How To Reach Us
Whether you have a quick question or just want to get acquainted with us, our team is standing by.
- Email: [email protected]
- Phone: 888-893-9032
- Hours: Mon-Fri, 9am – 6pm ET
- Request help
