The COVID-19 pandemic has resulted in extremes across the housing market, including skyrocketing sales prices and significantly lower inventory compared to previous years. But while loan amounts are on the rise, purchase volume is on the decline. With lenders competing for the same customers in an extremely limited market, it’s more important than ever to offer customer-centric differentiators throughout the mortgage process.
How can you create a customer experience that works to your advantage in growing your sales pipeline? In this guide, you’ll get:
- Insights on the type of experience modern borrowers are looking for
- Four actionable steps and resources to deliver exceptional value that creates lasting, loyal customers
- Learnings on how a great customer experience can help you replace lost revenue in a rising interest rate market, increase pull-through rates, and get clear to close, faster